Privacy Policy

1. Information you give us

• Contact form: your name, email address, service interest, and any company name, phone number, message, or referral information you choose to provide.
• Email and phone: the information you include when you email contact@granvisionconsulting.com or call 901-719-9952.
• Scheduling: when you book a conversation, our current scheduling provider, Calendly, collects your name, email address, and any additional details you provide and makes the booking information available to us.
• AI phone assistant: your phone number, information you provide during the call, a written transcript, and a call summary.

Please do not send confidential business information, passwords, financial account details, or other sensitive information through these channels before we agree on an appropriate way to share it.

2. Information collected automatically

Our website host, Lovable, provides visitor analytics, including visits, pages viewed, visit duration, referral sources, device types, and country information inferred from the browser's time zone. These analytics measure overall website traffic rather than identifying individual visitors, building visitor profiles, or linking visits to a person.

Our hosting and service providers may also process technical information needed to deliver, secure, and troubleshoot their services.

3. How we use information

We use information to respond to inquiries; schedule and prepare for conversations; follow up on requests; understand and improve website use; operate and protect our services; and maintain business records or meet legal obligations.

We do not sell personal information, share it for targeted advertising, or add you to a marketing mailing list without your permission.

4. Our AI phone assistant

Our business line is answered by Haven, an AI assistant. At the start of the call, Haven identifies herself as an AI assistant and announces that the call is transcribed. We retain a written transcript and summary to help us respond and follow up. Audio recording is disabled in our phone-assistant configuration.

Calls are processed through Vapi and the speech recognition, voice, AI, and phone-service providers used in our configuration. This processing is necessary for the assistant to conduct the conversation. If you prefer not to use the assistant, email contact@granvisionconsulting.com.

5. Service providers and other disclosures

We use service providers to operate our business, including:

• Lovable for website hosting, visitor analytics, and delivery of contact-form messages to our business inbox.
• Calendly for scheduling.
• Vapi and the providers used in our phone-assistant configuration for call processing, transcription, and summaries.
• Microsoft 365, provided through GoDaddy, for business email.

We share information with these providers as needed to perform their services. They process information according to their applicable agreements and policies.

We may also disclose information when required by law, to protect our rights or the security of our services, or in connection with a business transfer, subject to applicable obligations.

6. Cookies and third-party services

Our website and the services it connects to may use cookies or similar technologies to support their operation. If you use Calendly to book a conversation, Calendly's privacy and cookie practices apply. See Calendly's Privacy Notice at https://calendly.com/legal/privacy-notice.

You can manage cookies through your browser settings. Blocking certain cookies may affect how services work.

7. Retention

We keep contact messages, emails, booking details, call transcripts, and call summaries for as long as reasonably needed to respond, follow up, maintain appropriate business records, or meet legal obligations. Records associated with a client engagement are also subject to the engagement's retention requirements.

Our providers may maintain technical records and backups under their own retention practices. Lovable provides website analytics in aggregate form.

8. Protection of information

We limit access to information to those who need it for business purposes and use account and service security controls to help protect it. No method of transmission or storage is completely secure.

9. Your choices

You may contact us to request access to, correction of, or deletion of personal information we hold about you. Email contact@granvisionconsulting.com. We aim to respond within 30 days and may need to verify your identity. We may retain information where necessary for legal obligations, security, or appropriate business records. Applicable privacy rights depend on your circumstances and the law that applies.

10. Children

Our website is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information so we can address it.

11. Changes

We may update this policy. The current version and its effective date will be posted here.

12. Contact

GranVision Consulting LLC
875 W. Poplar Avenue, Ste 23-293
Collierville, TN 38017-2598
contact@granvisionconsulting.com
901-719-9952